Customer Complaint Policy

Madison Bank of Maryland is dedicated to providing financial products and services in compliance with all Federal and State regulations relating to customer protection, fair lending and civil rights laws.  Madison Bank is committed to providing outstanding customer service and maintaining an excellent relationship with our customers.

The quickest and easiest way to resolve a problem is to contact the department related to your issue.

In the event your complaint is not resolved you can:

• Contact the Consumer Complaint Officer at 1-866-730-9600; or
• Notify us in writing at:
  Madison Bank of Maryland
  Consumer Complaint Officer
  1920 Rock Spring Road
  Forest Hill, MD 21050

The complaint should include:

• A description of the act or practice that is thought to be unfair, deceptive, abusive or in violation of existing laws or regulations, including all relevant facts.
• The name, address and telephone number of the complainant.

Generally, responses to consumer complaints will be provided within 10 business days and the resolution within 45 days of receipt. If Madison Bank ‘s investigation is not completed within 45 days, we will notify the consumer of the findings to date and when the investigation should be completed.